Standard CAN Delivery
For items originating from our Ontario warehouse. Using our priority mail Delivery, your order should be with you in four (4) to working days (excludes Weekends and Canada/Haiti Public Holidays).
Items originating from our Haiti warehouse, are subject Orders originating from Haiti and shipped to the Canada are subject to import taxes, customs duties, and fees levied by the destination country. your order should be with within (10) to 15 working days (excludes Weekends and US/Haiti Public Holidays)
Express Delivery
Place your order before 5pm Monday to Friday and receive your order within 1 to 3 days (excludes Sundays and Public/Bank Holidays).
If you select our Express Delivery option, and your order is placed and accepted before 5pm Sunday – Friday, we aim to have your order delivered to your door within 1 to 2 days provided the next day is not a Sunday or Bank Holiday. Orders placed after 5pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).
Custom Fees Deposit
When eligible products are shipped to the s, an estimate of the Import Fees will be levied on the items in your order for shipment to countries outside of the U.S. With your authorization, these funds are used by the carrier or another agent to pay the Import Fees on your behalf (or the recipient’s behalf) to the appropriate authorities of the destination country (“Import Fees Deposit”). The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped.
Import Fees Deposits will vary depending on the selected shipping method. The Import Fees Deposit is an estimation of the taxes and duties that may apply and isn’t an actual calculation. Customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of import into the destination country. The duty or tax rate is often determined by the classification of a good, which varies by country and region.
Duties and taxes are calculated based on the market value (actual price before any promotions) of the product and not the price after promotions. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods.
For Eligible items, you won’t be charged additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated.
If the actual Import Fees are less than the Import Fees Deposit collected by us on your behalf, you’ll automatically be refunded the difference to the payment method you used for the order. You’ll receive a notification e-mail confirming the amount of the refund. The process takes 60 days from the shipment date.
